For granddaughter- S925 Knot Infinity Necklace

At 37jewelry, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with our easy and transparent refund and exchange process.

1. Eligibility for Refunds and Exchanges:

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  Items must be returned within 30 days of the delivery date.
  
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  Products must be in their original condition, unworn, unwashed, with tags attached, and in their original packaging.
  
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  Items marked as final sale are not eligible for refunds or exchanges.
  

2. Initiating a Return or Exchange:

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  To start a return or exchange, please contact our Customer Service team at cs@37jewelry.com with your order number and reason for the return or exchange.
  
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  Once your return or exchange request is approved, you will receive a return authorization number and instructions on how to send your item back to us.
  

3. Return Shipping:

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  Customers are responsible for the return shipping costs unless the item received was incorrect or defective.
  
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  We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  

4. Processing Refunds:

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  Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.
  
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  If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  
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  Please note that it may take some time for your bank or credit card company to process and post the refund to your account.
  

5. Processing Exchanges:

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  If you need a different size, color, or style, please mention this in your exchange request email.
  
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  Once we receive and inspect your returned item, we will ship the exchange item to you and send you a new tracking number.
  
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  If the requested exchange item is out of stock, we will notify you and offer an alternative solution or a full refund.
  

6. Damaged or Defective Items:

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  If you receive a damaged or defective item, please contact us immediately at cs@37jewelry.com with details and photos of the issue.
  
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  We will arrange a return or exchange for you at no additional cost.
  

7. Non-Returnable Items:

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  Gift cards
  
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  Intimate apparel such as lingerie and swimwear, for hygiene reasons
  
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  Items purchased on clearance or final sale
  

8. Contact Us:

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  For any questions or concerns regarding our refund and exchange policy, please reach out to us at cs@37jewelry.com. Our team is here to assist you with any issues or inquiries.
  

Thank you for shopping with 37jewelry. We appreciate your support and are committed to providing you with the best possible shopping experience.